Privacy Notice — Northcote Manor Farm

Privacy Notice

Northcote Manor Farm Holiday Cottages

Last updated: May 2026

Who we are

Northcote Manor Farm Holiday Cottages is a family-run holiday letting business based in Kentisbury, North Devon. We are committed to protecting your personal information and being transparent about how we use it.

If you have any questions about this privacy notice or how we handle your data, please contact us at:

info@northcotemanorfarm.co.uk

Address: Northcote Manor Farm, Kentisbury, North Devon, EX31 4NB

What information we collect

When you make an enquiry or booking with us, we may collect the following information:

Your name and contact details including email address and phone number
Postal address for booking confirmation purposes
Booking details including dates, number of guests and cottage preference
Payment information — please note we do not store card details directly; payments are processed securely
Any additional information you choose to share with us, such as accessibility requirements or special requests

If you contact us via our website contact form, email or social media, we will also retain a record of that correspondence.

How we use your information

We use your personal information to:

Process and manage your booking
Communicate with you before, during and after your stay
Send you a confirmation of your booking and any relevant updates
Respond to any enquiries or requests you make
Meet our legal and financial obligations

We will only use your information for the purpose it was collected and will never sell your data to third parties.

Marketing communications

If you have given us your permission, we may occasionally send you information about availability, seasonal offers or news from the farm. You can opt out of marketing communications at any time by contacting us at [insert email address] or by clicking the unsubscribe link in any email we send you.

We will never send you marketing communications without your consent.

Who we share your information with

We may share your information with trusted third parties where necessary to fulfil your booking, including:

Booking platforms such as [insert platforms e.g. Airbnb, Booking.com] where your booking originates from
Payment processing providers
Accountants or legal advisors where required

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

How long we keep your information

We will keep your personal information for as long as necessary to fulfil the purpose it was collected for, including for legal, accounting and reporting requirements. In most cases this means we retain booking records for up to 7 years in line with HMRC requirements.

Your rights

Under UK GDPR you have the right to:

Access the personal information we hold about you
Request that we correct any inaccurate information
Request that we delete your information where there is no longer a legitimate reason to hold it
Object to or restrict how we process your information
Request a copy of your information in a portable format

To exercise any of these rights please contact us at [insert email address] and we will respond within 30 days.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files that are stored on your device when you visit our website. We use the following types of cookies:

Essential cookies — necessary for the website to function properly
Analytics cookies — help us understand how visitors use our website so we can improve it

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Changes to this privacy notice

We may update this privacy notice from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check back periodically.

How to make a complaint

If you are unhappy with how we have handled your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.